Bouafar Samra93
Profile summary
I am aspiring professional who has dedicated my career to human resources and administration in general. Seasoned administrative and human resources executive with 05 years of experience in managing office operations, leading administrative staff, and overseeing budgeting and expense tracking, employee’s relations will enhance a company’s overall strategic plan and direction towards the company goal. Proficient in using office productivity software platforms to support administrative tasks and data management. Reliable and organized team member with the ability to communicate effectively and handle office changes. Skilled at building and maintaining relationships, representing shared company values and managing employees across all levels of an organization.
Key skills
Professional experience
• Managed daily office operations and administrative skills. • Schedule and coordinate meetings and appointments with governments departments, preparing agendas and keeping minutes of Managing Director. • Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence. • Gathering and analyzing data to create reports. • Organize and handle physical and electronics files, records, and databases, ensuring accuracy and confidentially. • Assist in budget preparation and expense monitoring, ensuring adherence to company policies. • Research and develop new administrative policies and procedures. • Collaborate with HR to manage employee’s records, attendance, and vacation schedules. • Conduct research and provide administrative support to various projects. • Serve as a liaison between management and staff. • Handle all new visa, renewal, cancellation, company sponsor new license and renewal through labor and immigration (Government) systems.
• Handling recruitment and onboarding staff, including sourcing, interviewing, and hiring new employees. • Develop and implant HR strategic, policies, and procedures. • Maintain HR records, including employee files, compensation, and benefits information. • Handle employee relations and resolve any workplace conflicts or issues. • Administer compensation and payroll programs and ensure accurate processing of payroll. • Develop employee recognition and awards program. • Manage and resolve employee complaints and grievances. • Provide HR support and guidance to managers and employees. • Collaborate with pother department to achieve company goals and improve HR process. • Conduct performance evaluations and provide feedback to employees. • Handling staff accommodation and cafeteria
• Handling recruitment and onboarding staff, including sourcing, interviewing, and hiring new employees. • Develop and implant HR strategic, policies, and procedures. • Maintain HR records, including employee files, compensation, and benefits information. • Handle employee relations and resolve any workplace conflicts or issues. • End to end processing of hotel payroll. • Provide HR support and guidance to managers and employees. • Collaborate with pother department to achieve company goals and improve HR process. • Conduct performance evaluations and provide feedback to employees. GUEST EXPERIENCE EXECUTIVE Emirates Grand Hospitability | Dubai-UAE | 2016 – 2017 • Give complete cooperation to any guest requiring assistance in a prompt, caring and helpful manner. • Ensure that all hotel guest are met and assisted at the airport on arrival and departure in order to provide a personalized service. • Ensure paging board is displayed to identify the guests arriving at the airport. • Inform duty manager, guest relation manager, when guests are on their way to the hotel. • Conduct performance evaluations and provide feedback to employees. • Handling staff accommodation and cafeteria. • Build and maintain a good relationship .with the immigration authorities and airlines personal at the airport. • Organize repeat guests & their references. • Handling guest request and complaints. • Providing information about hotel. • Attending to special requests by guests.zs • Implementing service standards. • Managing guest feedback. • Assist guests regarding hotel facilities in an informative and helpful way. • Help resolve any issue and complaints. • Complete data entry tasks. • Achieve optimal customer service satisfaction by providing quality services and memorable experience. • Reviews arrival list of VIPs, ensuring timely preparation and special requests. • Ensure guests leave with a positive impression and creates personalized experiences.
• Give complete cooperation to any guest requiring assistance in a prompt, caring and helpful manner. • Ensure that all hotel guest are met and assisted at the airport on arrival and departure in order to provide a personalized service. • Ensure paging board is displayed to identify the guests arriving at the airport. • Inform duty manager, guest relation manager, when guests are on their way to the hotel. • Conduct performance evaluations and provide feedback to employees. • Handling staff accommodation and cafeteria. • Build and maintain a good relationship .with the immigration authorities and airlines personal at the airport. • Organize repeat guests & their references. • Handling guest request and complaints. • Providing information about hotel. • Attending to special requests by guests.zs • Implementing service standards. • Managing guest feedback. • Assist guests regarding hotel facilities in an informative and helpful way. • Help resolve any issue and complaints. • Complete data entry tasks. • Achieve optimal customer service satisfaction by providing quality services and memorable experience. • Reviews arrival list of VIPs, ensuring timely preparation and special requests. • Ensure guests leave with a positive impression and creates personalized experiences.